Careers

Position: Sales and Leasing Consultant
Reports To: Sales Manager and Assistant Sales Manager
Department: Sales

JOB SUMMARY: Sells vehicles while achieving and maintaining appropriate levels of gross profit, volume, and customer satisfaction.

COMPENSATION:
Performance based compensation, based on customer service and sales goals.

• Novice: $35,000 – $48,000
• Experienced: $50,000 – $75,000
• Exceptional: $70,000 – $100,000+
• These compensation levels are all depending on what level of work you put in.

ESSENTIAL DUTIES:

• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Follows the steps of the road to the sale to ensure 100% customer satisfaction and maximizes profit
• Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories, etc.
• Provides thorough product information and demonstration to all prospects.
• Exhibits a high level of commitment to customer satisfaction.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Utilizes the CRM tool that is supplied by the dealership to follow-up with your customer base.
• Attends sales meetings and other training when required.
• Maintains a professional business appearance.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

ADDITIONAL RESPONSIBILIES:
Perform other duties as requested such as moving cars, snow removal, locating cars, etc.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Excellent communication skills.
• Computer literacy to enable efficient use of the Customer Relationship Management System.

CERTIFICATES, LICENSES, REGISTRATIONS:

• State motor vehicle driver license.
• Obtain a state sales license before selling.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Weekends are required

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

NOTE:
This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change. (i.e. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

COMPENSATION:
Performance based compensation, based on customer service and sales goals.

• Novice: $25,000 – $48,000
• Experienced: $40,000 – $75,000
• Exceptional customer service: $70,000 – $100,000+

Position:Express Service Advisor
Reports To: Service Manager
Department: Service

JOB SUMMARY: Greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare express lube type repair order. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. For more complicated repairs will transfer the job to a full Service Advisor.

ESSENTIAL DUTIES:

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s’ specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer’s signature on repair order; provides customer with copy.
• Notifies dispatcher of incoming work.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or General Education Degree (GED).
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of manual and automatic vehicles.

CERTIFICATES, LICENSES, REGISTRATIONS:
State motor vehicle driver license.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Lot speed limit is 10 mph.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• Reckless driving will not be tolerated.
• At no time may a New or Used vehicle be driven off the lot without the consent of Wilde East Towne Honda Management.
• A uniform must be worn with shirt tucked in.
• No personal phone calls or texting during working hours.
• Vehicle or property damage must be reported immediately.
• Evening, holiday and weekend hours may be required.
• Will stand and move throughout the dealership facility.

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

EQUAL OPPORTUNITY EMPLOYER:
We are an affirmative action/equal opportunity employer.

NOTE:
This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change. (i.e. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

Position: Lube Technician
Reports To: Service Manager and Assistant Manager
Department: Service

JOB SUMMARY: Preforms minor maintenance on vehicles.

ESSENTIAL DUTIES:

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Sells lubrication, safety inspection, and other related services.
• Drains oil from crankcase and refills with required amount of oil.
• Replaces oil and air filters.
• Inspects vehicle fluid levels, replaces or replenishes as necessary.
• Checks tire pressure and adds air if needed.
• Lubricates moving parts with specified lubricants.
• Communicates with parts department to obtain needed parts.
• Reports machinery defects or malfunctions to supervisor.
• Documents all work performed on the repair order.
• Participates in manufacturer-sponsored training programs as assigned by service manager.
• Keeps abreast of manufacturer technical bulletins.
• Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Preforms other duties as necessary.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• No prior experience or training.
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS:

State motor vehicle driver license.

WORK ENVIRONMENT:

• Arrive to work at scheduled time and punch in.
• Any hours worked over 40 per week must be approved by your manager.
• Lot speed limit is 10 mph.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• Reckless driving will not be tolerated.
• A uniform must be worn.
• No personal phone calls or texting during work hours.
• Vehicle or property damage must be reported immediately.
• Evening, holiday and weekend hours may be required.
• Will stand and move throughout the dealership facility.

CUSTOMER INTERACTION:

You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.

NOTE:
This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change.
(I.E. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

COMPENSATION:

• Hourly, $11-$14 / hr.

Position: Service Cashier
Reports To: Office Manager
Department: Office Staff

JOB SUMMARY: Receives payment for service and parts transactions and plays a key role in maintaining or creating customer satisfaction.

ESSENTIAL DUTIES:

• Greets customers at the cashier window in a pleasant and professional manner.
• Computes customer bills.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides cash refunds or credit memorandums to customers for returned merchandise.
• Operates cash register.
• Reconciles cash drawer daily.
• Refers customers who have questions about the work performed, additional maintenance, or repairs, etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Maintains and files repair orders, parts invoices, rental forms; lists missing documents.
• Closes all open invoices.

Assists service and parts department with telephone coverage.

• Provides clerical and secretarial assistance to parts and service departments.
• Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
• Scans Repair Orders into Reynolds sytem.
• Keeps customer lounge, waiting area, and children’s play area clean.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Performs other duties as assigned.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent
• Computer skills and familiarity with Microsoft Office

CERTIFICATES, LICENSES, REGISTRATIONS:
None required.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• No personal phone calls or texting during working hours.
• Pay attention to all details to prevent mistakes.
• Punch in and out for any breaks you may take.
• Uniform must be worn.
• No personal phone calls or texting during work hours.
• Will be expected to keep things organized and communicate with management and back office.
• Flexibility in hours.

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

EQUAL OPPORTUNITY EMPLOYER:
We are an affirmative action/equal opportunity employer.

NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change.
(I.E. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

Position: Service Greeter
Reports To: Service Manager
Department: Service

JOB SUMMARY: Responsible for scheduling appointments for service customers, and making follow-up calls regarding recommended service.

ESSENTIAL DUTIES:

• Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location
• Answers service phone calls
• Schedules service appointments, answers service questions, or transfers call to an advisor
• Controls service traffic flow and parking
• Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (if Service Advisor is not with customer)
• Makes follow-up calls regarding recommended service
• Refers customers who have questions about the work performed, additional maintenance, or repairs, etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Performs other duties as assigned.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent
• Self-starter, able to work on their own, with little to no supervision
• Knowledge of Reynolds, MS Office, Time Highway

CERTIFICATES, LICENSES, REGISTRATIONS:
None required.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• No personal phone calls or texting during working hours.
• Pay attention to all details to prevent mistakes.
• Punch in and out for any breaks you may take.
• Uniform must be worn.
• No personal phone calls or texting during work hours.
• Will be expected to keep things organized and communicate with management and back office.
• Flexibility in hours.

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

EQUAL OPPORTUNITY EMPLOYER:
We are an affirmative action/equal opportunity employer.

NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change.
(I.E. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

Position: Receptionist
Reports To: Office Manager
Department: Office Staff

JOB SUMMARY: Receives customers at the dealership, determines the nature of their business, and directs customers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all customers and employees.

ESSENTIAL DUTIES:

• Greets showroom customers and determines the nature of their visit.
• Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to a salesperson.
• Answers incoming phone calls. Directs caller to appropriate department or individual or takes a thorough message.
• Communicates with callers and visitors in a professional, friendly and efficient manner.
• Enters data into CRM system.
• Communicates messages to the appropriate parties in a timely manner.
• Types memos, correspondence, reports and other documents.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or General Education Degree (GED).
• Customer service skills preferred

CERTIFICATES, LICENSES, REGISTRATIONS:
None required.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• No personal phone calls or texting during working hours.
• Pay attention to all details to prevent mistakes.
• Punch in and out for any breaks you may take.
• Uniform must be worn.
• No personal phone calls or texting during work hours.
• Will be expected to keep things organized and communicate with management and back office.
• Flexibility in hours.

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

EQUAL OPPORTUNITY EMPLOYER:
We are an affirmative action/equal opportunity employer.

NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change.
(I.E. emergencies, changes in personnel, work load, rush jobs, or technological developments.)