Careers

JOB SUMMARY: Sells pre-owned vehicles while achieving and maintaining appropriate levels of gross profit, volume, and customer satisfaction.

ESSENTIAL DUTIES:

• Satisfies the transportation needs of pre-owned-vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their
• responses. Suggests alternative vehicles if necessary.
• Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories, etc.
• Provides thorough product information and demonstration to all prospects.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer before test drive begins and verify current info.
• Exhibits a high level of commitment to customer satisfaction.
• Utilizes dealership sales control and follow-up system.
• Knows and understands the federal, state, and local laws which govern retailauto sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager and presents properly completed paperwork (i.e., insurance information, trade title, etc.).
• Prepares sold vehicles for customer delivery (i.e., cleans vehicles, fills gas tank, and ensures all features are operational) prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development and follow-up system.
• Works with the service department and body shop to ensure that vehicles are properly reconditioned on schedule.
• Attends sales meetings and other training when required.
• Helps with the pre-owned-vehicle inspection process.
• Helps to keep the pre-owned-vehicle department neat and clean.
• Maintains a professional business appearance.
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

ADDITIONAL RESPONSIBILIES:
Perform other duties as requested such as moving cars, snow removal, locating cars, etc.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Excellent communication skills.
• Computer literacy to enable efficient use of the Customer Relationship Management System.

CERTIFICATES, LICENSES, REGISTRATIONS:

• State motor vehicle driver license.
• Obtain a state sales license before selling.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Lot speed limit is 10 mph.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• Reckless driving will not be tolerated.
• At no time may a New or Used vehicle be driven off the lot without the consent of Wilde East Towne Honda Management.
• A uniform must be worn with shirt tucked in.
• No personal phone calls or texting during working hours.
• Vehicle or property damage must be reported immediately.
• Evening, holiday and weekend hours may be required.
• Will stand and move throughout the dealership facility.

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

NOTE:
This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change. (i.e. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

COMPENSATION:
Performance based compensation, based on customer service and sales goals.

• Novice: $25,000 – $48,000
• Experienced: $40,000 – $75,000
• Exceptional customer service: $70,000 – $100,000+

JOB SUMMARY: Sells pre-owned vehicles while achieving and maintaining appropriate levels of gross profit, volume, and customer satisfaction.

ESSENTIAL DUTIES:

• Satisfies the transportation needs of pre-owned-vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their
• responses. Suggests alternative vehicles if necessary.
• Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories, etc.
• Provides thorough product information and demonstration to all prospects.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer before test drive begins and verify current info.
• Exhibits a high level of commitment to customer satisfaction.
• Utilizes dealership sales control and follow-up system.
• Knows and understands the federal, state, and local laws which govern retailauto sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager and presents properly completed paperwork (i.e., insurance information, trade title, etc.).
• Prepares sold vehicles for customer delivery (i.e., cleans vehicles, fills gas tank, and ensures all features are operational) prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle’s operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
• Schedules first service appointment.
• Follows up on all post-delivery items, tag/title work, “we-owes” and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development and follow-up system.
• Works with the service department and body shop to ensure that vehicles are properly reconditioned on schedule.
• Attends sales meetings and other training when required.
• Helps with the pre-owned-vehicle inspection process.
• Helps to keep the pre-owned-vehicle department neat and clean.
• Maintains a professional business appearance.
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

ADDITIONAL RESPONSIBILIES:
Perform other duties as requested such as moving cars, snow removal, locating cars, etc.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Excellent communication skills.
• Computer literacy to enable efficient use of the Customer Relationship Management System.

CERTIFICATES, LICENSES, REGISTRATIONS:

• State motor vehicle driver license.
• Obtain a state sales license before selling.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Lot speed limit is 10 mph.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• Reckless driving will not be tolerated.
• At no time may a New or Used vehicle be driven off the lot without the consent of Wilde East Towne Honda Management.
• A uniform must be worn with shirt tucked in.
• No personal phone calls or texting during working hours.
• Vehicle or property damage must be reported immediately.
• Evening, holiday and weekend hours may be required.
• Will stand and move throughout the dealership facility.

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

NOTE:
This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change. (i.e. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

COMPENSATION:
Performance based compensation, based on customer service and sales goals.

• Novice: $25,000 – $48,000
• Experienced: $40,000 – $75,000
• Exceptional customer service: $70,000 – $100,000+

JOB SUMMARY: Greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare express lube type repair order. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. For more complicated repairs will transfer the job to a full Service Advisor.

ESSENTIAL DUTIES:

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s’ specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer’s signature on repair order; provides customer with copy.
• Notifies dispatcher of incoming work.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or General Education Degree (GED).
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of manual and automatic vehicles.

CERTIFICATES, LICENSES, REGISTRATIONS:
State motor vehicle driver license.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Lot speed limit is 10 mph.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• Reckless driving will not be tolerated.
• At no time may a New or Used vehicle be driven off the lot without the consent of Wilde East Towne Honda Management.
• A uniform must be worn with shirt tucked in.
• No personal phone calls or texting during working hours.
• Vehicle or property damage must be reported immediately.
• Evening, holiday and weekend hours may be required.
• Will stand and move throughout the dealership facility.

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

EQUAL OPPORTUNITY EMPLOYER:
We are an affirmative action/equal opportunity employer.

NOTE:
This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change. (i.e. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

JOB SUMMARY: Preforms minor maintenance on vehicles.

ESSENTIAL DUTIES:

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Sells lubrication, safety inspection, and other related services.
• Drains oil from crankcase and refills with required amount of oil.
• Replaces oil and air filters.
• Inspects vehicle fluid levels, replaces or replenishes as necessary.
• Checks tire pressure and adds air if needed.
• Lubricates moving parts with specified lubricants.
• Communicates with parts department to obtain needed parts.
• Reports machinery defects or malfunctions to supervisor.
• Documents all work performed on the repair order.
• Participates in manufacturer-sponsored training programs as assigned by service manager.
• Keeps abreast of manufacturer technical bulletins.
• Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Preforms other duties as necessary.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• No prior experience or training.
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS:

State motor vehicle driver license.

WORK ENVIRONMENT:

• Arrive to work at scheduled time and punch in.
• Any hours worked over 40 per week must be approved by your manager.
• Lot speed limit is 10 mph.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• Reckless driving will not be tolerated.
• A uniform must be worn.
• No personal phone calls or texting during work hours.
• Vehicle or property damage must be reported immediately.
• Evening, holiday and weekend hours may be required.
• Will stand and move throughout the dealership facility.

CUSTOMER INTERACTION:

You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.

NOTE:
This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change.
(I.E. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

COMPENSATION:

• Hourly, $11-$14 / hr.

JOB SUMMARY: Preforms minor maintenance on vehicles.

ESSENTIAL DUTIES:

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Sells lubrication, safety inspection, and other related services.
• Drains oil from crankcase and refills with required amount of oil.
• Replaces oil and air filters.
• Inspects vehicle fluid levels, replaces or replenishes as necessary.
• Checks tire pressure and adds air if needed.
• Lubricates moving parts with specified lubricants.
• Communicates with parts department to obtain needed parts.
• Reports machinery defects or malfunctions to supervisor.
• Documents all work performed on the repair order.
• Participates in manufacturer-sponsored training programs as assigned by service manager.
• Keeps abreast of manufacturer technical bulletins.
• Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Preforms other duties as necessary.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• No prior experience or training.
• Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS:

State motor vehicle driver license.

WORK ENVIRONMENT:

• Arrive to work at scheduled time and punch in.
• Any hours worked over 40 per week must be approved by your manager.
• Lot speed limit is 10 mph.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• Reckless driving will not be tolerated.
• A uniform must be worn.
• No personal phone calls or texting during work hours.
• Vehicle or property damage must be reported immediately.
• Evening, holiday and weekend hours may be required.
• Will stand and move throughout the dealership facility.

CUSTOMER INTERACTION:

You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.

NOTE:
This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change.
(I.E. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

COMPENSATION:

• Hourly, $11-$14 / hr.

JOB SUMMARY: Functions as a skilled-level technician who is able to perform diagnoses and repairs in all areas, in addition to being specialized in particular areas of repair. Inspects and services new or used vehicles when they are at the dealerships and makes repairs or adjustments to ensure the salable condition of the vehicles.

ESSENTIAL DUTIES:

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause of any malfunction and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers’ cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Preforms other duties as assigned.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or General Education Degree (GED).
• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of manual and automatic vehicles.

CERTIFICATES, LICENSES, REGISTRATIONS:
State motor vehicle driver license.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Lot speed limit is 10 mph.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• Reckless driving will not be tolerated.
• A uniform must be worn.
• No personal phone calls or texting during working hours.
• Vehicle or property damage must be reported immediately.
• Evening, holiday and weekend hours may be required.
• Will stand and move throughout the dealership facility.

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

NOTE:
This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change.
(I.E. emergencies, changes in personnel, work load, rush jobs, or technological developments.)

COMPENSATION:
Performance based compensation, based on customer service and sales goals.

• Flat Rate Technician.
• Hourly $15 – $27 / hr, based on experience.

JOB SUMMARY: To do full, interior and exterior detailing of all vehicles where and when needed.

ESSENTIAL DUTIES:

• Check with your supervisor continuously throughout your shift for specific tasks.
• Full auto detailing:
• Paint care, washing and drying the vehicle before using the clay bar, then polish and wax.
• Chassis and Wheels, being dressed in protectant so no cracking.
• Headlights, Taillights and Exterior Trim, sealing after polishing, dressing with protectant.
• Interior Detailing, Shampooing/Steam Cleaning carpets and seating surfaces, leather conditioned and cleaned, windows washed and cleaned.
• Engine Bay, lightly misted with water, cleaned with suitable degreaser rinsed cleaned, dressed in protectant.
• Taking cars through the car wash, and drying them off.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High school diploma or General Education Degree (GED).
• Self-starter, able to work on their own, with little to no supervision.
• Knowledge of cleaning and cleaning products.
• Knowledge of manual and automatic vehicles.

CERTIFICATES, LICENSES, REGISTRATIONS:
State motor vehicle driver license.

WORK ENVIRONMENT/EXPECTATIONS:

• Arrive to work at scheduled time and punch in.
• Lot speed limit is 10 mph.
• Friends outside of work are not to visit you at Wilde East Towne Honda.
• Reckless driving will not be tolerated.
• At no time may a New or Used vehicle be driven off the lot without the consent of Wilde East Towne Honda Management.
• A uniform must be worn with shirt tucked in.
• No personal phone calls or texting during working hours.
• Vehicle or property damage must be reported immediately.
• Evening, holiday and weekend hours may be required.
• Will stand and move throughout the dealership facility.

CUSTOMER INTERACTION:
You are an ambassador for Wilde East Towne Honda in all interactions with our customers. Our jobs exist because of our customers. Smile, open doors for them and extend every courtesy possible whenever in close proximity to them. If you see a customer please welcome them to Wilde East Towne Honda, by extending the appropriate greeting. “Good Morning, Good Afternoon, or Good Evening.”

EQUAL OPPORTUNITY EMPLOYER:
We are an affirmative action/equal opportunity employer.

NOTE:
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or o require additional or different tasks be performed when circumstances change.
(I.E. emergencies, changes in personnel, work load, rush jobs, or technological developments.)